Cidney D Schrader

Technical Writer At At&T

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Position:

Technical Writer at AT&T

Location:

Rowlett, Texas

Industry:

Information Technology and Services

Work:

AT&T - Richardson, Tx since Apr 2013
Technical Writer
Michaels Stores, Inc. - Irving, TX Jul 2012 - Mar 2013
Technical Analyst/Writer
Texas Instruments (Volt Technical Sciences) - Dallas/Fort Worth Area Jun 2003 - Sep 2011
Technical Support Analyst and Information Developer for Worldwide Facilities
Brenntag - Dallas/Fort Worth Area Nov 2001 - Jun 2003
Corporate Document Control Specialist (Quality Control ISO9000)
Northern Computers, Inc. - Greater Milwaukee Area Aug 1999 - Jun 2001
Technical Writer

Education:

Collin County Community College 2011 - 2012
Milwaukee Area Technical College 1996 - 1998
Collin County Community College 1992 - 1993
University of North Texas 1989 - 1991

Skills:

Technical Writing
Software Documentation
Document Management
Project Management
Technical Documentation
Training
SharePoint
Analysis
Vendor Management
Quality Assurance
Project Planning
Photoshop
Integration
Microsoft Excel
Microsoft Office
Visio
Computer Hardware
XP
Windows
Security
HTML
Team Leadership
Requirements Analysis
Technical Support
Customer Support
Customer Service
RoboHelp
Captivate
Camtasia
Troubleshooting

Technical Writer

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Location:

8209 Americas Cup, Rowlett, TX 75089

Industry:

Computer Software

Work:

AT&T - Richardson, Tx since Apr 2013
Technical Writer
Michaels Stores, Inc. - Irving, TX Jul 2012 - Mar 2013
Technical Analyst/Writer
Texas Instruments (Volt Technical Sciences) - Dallas/Fort Worth Area Jun 2003 - Sep 2011
Technical Support Analyst and Information Developer for Worldwide Facilities
Brenntag - Dallas/Fort Worth Area Nov 2001 - Jun 2003
Corporate Document Control Specialist (Quality Control ISO9000)
Northern Computers, Inc. - Greater Milwaukee Area Aug 1999 - Jun 2001
Technical Writer

Education:

Collin County Community College 2011 - 2012
Milwaukee Area Technical College 1996 - 1998
Collin County Community College 1992 - 1993
University of North Texas 1989 - 1991

Skills:

Software Documentation
Sharepoint
Technical Writing
Visio
Management
Training
Testing
Project Management
Adobe Acrobat
Customer Service
Databases
Team Leadership
Process Improvement
Online Help
Instructional Design
Technical Documentation
Program Management
Security
Quality Assurance
Project Planning
Microsoft Office
Troubleshooting
Vendor Management
E Learning
Leadership
Analysis
Photoshop
Sdlc
Business Process
Business Intelligence
System Administration
Robohelp
Captivate
Documentation
Integration
Requirements Analysis
Technical Support
Customer Support
Data Analysis
Training Delivery
Document Management
Curriculum Development
Instructor Led Training
Cross Functional Team Leadership
Interviewing
Team Building
Google Suite

Interests:

Children
Education
Science and Technology
Animal Welfare
Arts and Culture

Languages:

English

Cidney Schrader Rowlett, TX

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Work:

Michaels Stores, Inc

Jul 2012 to 2000
Technical Writer and Analyst for the IT Security Operations Group Texas Instruments, Inc
Dallas, TX
Jun 2003 to Sep 2011
Technical Support Analyst and Information Developer for Worldwide Facilities Several Non-Profits
Rowlett, TX
2001 to 2011
Consulting Brenntag Southwest, Inc
Dallas, TX
Nov 2001 to Jun 2003
Corporate Document Control Specialist

Education:

Collin College
Plano, TX
2012
Working on Bachelor of Science in Education Defense Visual Information School
Fort Meade, MD
1994 to 1995
AIT - in Multimedia Illustrator Plano East Senior High School
Plano, TX
High School Diploma

Skills:

Software Experience: Tivoli EndPoint Manager (BigFix), IBM Mobile Client Application, RoboHelp (online authoring tool), Adobe Captivate, Camtasia Studio/Snag-It, InnoCielo Meridian (Document Management), Microsoft Word, Excel, PowerPoint, Outlook, Web Expressions (HTML Editor), Adobe Acrobat Professional, Adobe PhotoShop, Adobe Illustrator, SharePoint and SharePoint Designer, Corel Draw, Visio, Autodesk (AutoCAD, Map 3D, Map Guide Enterprise, Electrical, MEP, Mechanical), BMC Remedy Action Request System (Help Support Tracking), Document Scanners (large scale and small), High Volume Printers and Plotters with associated interfaces.