Cenlar Fsb
Call Center Director and Strategy Service Leader
Bank of America Dec 2010 - Apr 2017
Vice President: Operations
Bank of America May 2007 - Nov 2010
Assistant Vice President: Mortgage Operations
Nco Group Oct 2005 - May 2007
Call Center Manager
American Express Aug 2004 - Oct 2005
Merchant Card: Key Operational Accounts
Education:
University of Phoenix 2012
Bachelors, Business Administration, Management, Business Administration and Management
Washington High School 1997 - 2001
Skills:
Vendor Management Process Improvement Leadership Banking Risk Management Call Centers Project Management Loans Management Mortgage Lending Change Management Customer Service Credit Business Process Improvement Business Analysis Analysis Cross Functional Team Leadership Six Sigma Team Leadership Team Building Finance Customer Retention Call Center Operations Management Relationship Management Consumer Lending Program Management Financial Risk Financial Services Coaching Microsoft Excel Microsoft Office Training Financial Analysis Executive Management Credit Risk Credit Cards Credit Analysis Payments Operational Risk Management Operational Risk Portfolio Management Mortgage Banking Strategy Mortgage Servicing Collateral Management Strategic Planning Business Process