Colin Connors

US Patent:

20200026770, Jan 23, 2020

Filed:

Jul 17, 2018

Appl. No.:

16/037856

Inventors:

- Dublinn 4, IE
Benjamin Nathan Grosof - Mercer Island WA, US
Madhura Shivaram - Bangalore, IN
Guanglei Xiong - Pleasanton CA, US
Colin Connors - Campbell CA, US
Kyle Patrick Johnson - San Francisco CA, US
Emmanuel Munguia Tapia - San Jose CA, US
Mingzhu Lu - San Jose CA, US
Tsunghan Wu - Seattle WA, US
Neeru Narang - San Jose CA, US
Sukryool Kang - Sunnyvale CA, US
Kayhan Moharreri - San Jose CA, US

Assignee:

ACCENTURE GLOBAL SOLUTIONS LIMITED - Dublin 4

International Classification:

G06F 17/30
G06F 17/27

Abstract:

A system for determining a response to a query includes a receiver to receive a query along with a plurality of potential responses to the query. A detector detects a topic and a type of the query based on information extracted from text and structure. Further, a selector selects at least one of a plurality of techniques for processing the query and the plurality of potential responses, based on the topic and the type of the query. An obtainer obtains an answer by execution of each of the selected techniques for processing the query and the plurality of potential responses along with an associated confidence score. A determinator determines one of obtained answers as a correct response to the query, based on a comparison between confidence scores associated with the answers.