May 2009 to Dec 2011 Monitored and evaluated calls and correspondence for our service and sales agentsCarnival Cruise Lines Miami, FL Nov 1998 to Dec 2011 Position, Quality Assurance Specialist/Guest Care RepresentativeCarnival Cruise Lines
Nov 1998 to 2009 Call Center RepresentativeChild Care Miami, FL Mar 1984 to Nov 1998Air Florida Miami, FL Oct 1979 to Mar 1984 Data entryRyder Systems Miami, FL Jun 1976 to Oct 1979 Data entryTiara Wallcoverings Hialeah, FL Nov 1973 to Jun 1976 Position, Sales Department/ Accounting