Lexmark International, Inc.
Global Technical Support Director at Lexmark International
Netspend
Director, Customer Contact Management
Valentine Management Group May 2006 - Jan 2010
Vice President
Convergys 2003 - 2006
Senior Director - Technology, Training, Quality and Instructional Design
Convergys 1997 - 2003
Senior Director - Operations
Education:
Smith College 1994 - 1994
Cornell University 1975 - 1977
Master of Science, Masters, Economics, Public Administration
Clark Atlanta University
Bachelors, Bachelor of Arts, Economics, Business Administration, Business
Skills:
Business Process Improvement Strategic Planning Contract Negotiation Strategy Management Consulting Staff Development Client/Vendor Relationship Management Contact/Call Center Management Operations Optimization Financial Management
Whitmore - Bolles Elementary School Dearborn MI 1989-1995, O.L. Smith Middle School Dearborn MI 1995-1998, Academy for Business & Technology Dearborn Heights MI 1998-2002
Resurrection / Saint Paul School Ellicott City MD 1962-1967, Saint John Chrysostom School Wallingford PA 1967-1969, Our Lady of Assumption School Charlotte NC 1969-1970, Albemarle Road Middle School Charlotte NC 1970-1971
Community:
Kathy Ketcham, Theresa Moynihan, Margaret Goldberg, Beverly Collins, Frances Kerr, Michele Mcwilliams, Robert Kresslein, Martha King, Katie Durans, Tom Karabaich, Michael Goldberg