5315 Washington St, Kansas City, MO 64118 • 8164138943
Raytown, MO
Grand Rapids, MI
6513 37Th St, Omaha, NE 68112
Valhalla, NY
5315 N Washington St, Kansas City, MO 64118 • 8165600468
Work
Company:
Diplomat
Jan 2019
Position:
Vice president, pharmacy operations
Education
Degree:
Master of Business Administration, Masters
School / High School:
University of Missouri - Kansas City
2001 to 2003
Specialities:
Marketing, Human Resources
Skills
Call Centers • Cross Functional Team Leadership • Process Improvement • Training • Customer Satisfaction • Management • Customer Experience • Team Leadership • Performance Management • Program Management • Leadership • Vendor Management • Quality Assurance • Strategic Planning • Coaching • Change Management • Analysis • Workforce Management • Employee Training • Customer Service • Forecasting • Microsoft Excel • Ms Project • Call Center • Customer Retention • Business Analysis • Product Management • Operations Management • Microsoft Word • Leadership Development • Six Sigma • Team Building • Windows • Html • Java • Crm • Sales • Employee Benefits • Marketing • Outsourcing
Interests
Social Services • Economic Empowerment • Civil Rights and Social Action • Politics • Education • Environment • Science and Technology • Human Rights • Arts and Culture • Health
Diplomat
Vice President, Pharmacy Operations
Castiarx
Avp, General Manager
Argus Health Systems 2016 - 2019
Senior Business Process, Clinical Group Leader
Gateway 2015 - 2016
Director Customer Service
Admi Jul 2011 - 2015
Director and Associate Director, Call Center Operations
Education:
University of Missouri - Kansas City 2001 - 2003
Master of Business Administration, Masters, Marketing, Human Resources
University of Nebraska at Omaha 1992 - 2001
Master of Arts, Bachelors, Masters, Bachelor of Arts, Bachelor of Science, Marketing, Communication
Skills:
Call Centers Cross Functional Team Leadership Process Improvement Training Customer Satisfaction Management Customer Experience Team Leadership Performance Management Program Management Leadership Vendor Management Quality Assurance Strategic Planning Coaching Change Management Analysis Workforce Management Employee Training Customer Service Forecasting Microsoft Excel Ms Project Call Center Customer Retention Business Analysis Product Management Operations Management Microsoft Word Leadership Development Six Sigma Team Building Windows Html Java Crm Sales Employee Benefits Marketing Outsourcing
Interests:
Social Services Economic Empowerment Civil Rights and Social Action Politics Education Environment Science and Technology Human Rights Arts and Culture Health
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