Cory N Osborn

US Patent:

7664747, Feb 16, 2010

Filed:

Nov 27, 2006

Appl. No.:

11/563628

Inventors:

Gregory J. Petras - Phoenix AZ, US
Richard W. Hill - Scottsdale AZ, US
Andrew F. Mason - Phoenix AZ, US
Cory Osborn - Tempe AZ, US
Flori N. Parham - Chandler AZ, US
Connie Riffel - Phoenix AZ, US
Rachael A. Thomas - Phoenix AZ, US
Craig P. Thompson - Glendale AZ, US
Jeffrey T. Zywicki - Scottsdale AZ, US

International Classification:

G06F 17/30

US Classification:

707 5, 707 10, 7071041, 704 1, 709201

Abstract:

A system for automatically creating and maintaining a database of information utilizing user opinions about subjects, particularly exceptional experiences. Described is an Internet system assisting/motivating a population of users interested in information about certain categories of subjects to automatically maintain the database content and to improve the usefulness and quality of the database information without any substantial management by the website owner-manager. The user opinions are primarily in the form of both comments and ratings about which natural-language terms best describe a particular subject, enabling user searches of the subject database to be by way of preferred such descriptive natural-language terms, which terms are further preferred to be evaluative and approving.

US Patent:

8024334, Sep 20, 2011

Filed:

Feb 14, 2010

Appl. No.:

12/705612

Inventors:

Gregory J. Petras - Phoenix AZ, US
Richard W. Hill - Scottsdale AZ, US
Andrew F. Mason - Phoenix AZ, US
Cory Osborn - Tempe AZ, US
Flori N. Parham - Chandler AZ, US
Connie Riffel - Phoenix AZ, US
Rachael A. Thomas - Phoenix AZ, US
Craig P. Thompson - Glendale AZ, US
Jeffrey T. Zywicki - Scottsdale AZ, US

International Classification:

G06F 17/30

US Classification:

707728, 707769, 707802

Abstract:

A system for automatically creating and maintaining a database of information utilizing user opinions about subjects, particularly exceptional experiences. Described is an Internet system assisting/motivating a population of users interested in information about certain categories of subjects to automatically maintain the database content and to improve the usefulness and quality of the database information without any substantial management by the website owner-manager. The user opinions are primarily in the form of both comments and ratings about which natural-language terms best describe a particular subject, enabling user searches of the subject database to be by way of preferred such descriptive natural-language terms, which terms are further preferred to be evaluative and approving.

US Patent:

20010047290, Nov 29, 2001

Filed:

Feb 10, 2001

Appl. No.:

09/782873

Inventors:

Gregory Petras - Phoenix AZ, US
Richard Hill - Scottsdale AZ, US
Andrew Mason - Phoenix AZ, US
Cory Osborn - Tempe AZ, US
Flori Parham - Chandler AZ, US
Connie Riffel - Phoenix AZ, US
Rachael Thomas - Phoenix AZ, US
Craig Thompson - Glendale AZ, US
Jeffrey Zywicki - Scottsdale AZ, US

International Classification:

G06F017/60

US Classification:

705/010000

Abstract:

A system for automatically creating and maintaining a database of information utilizing user opinions about subjects, particularly exceptional experiences. Described is an Internet system assisting/motivating a population of users interested in information about certain categories of subjects to automatically maintain the database content and to improve the usefulness and quality of the database information without any substantial management by the website owner-manager. The user opinions are primarily in the form of both comments and ratings about which natural-language terms best describe a particular subject, enabling user searches of the subject database to be by way of preferred such descriptive natural-language terms, which terms are further preferred to be evaluative and approving.

US Patent:

20040205065, Oct 14, 2004

Filed:

Jul 22, 2003

Appl. No.:

10/624345

Inventors:

Gregory Petras - Phoenix AZ, US
Jeffrey Zywicki - Scottsdale AZ, US
Flori Parham - Chandler AZ, US
Mark Fisher - Scottsdale AZ, US
Robert Martin - Scottsdale AZ, US
Andrew Mason - Cave Creek AZ, US
Cory Osborn - Phoenix AZ, US
Lisa Cramer - Scottsdale AZ, US
Craig Thompson - Glendale AZ, US
Norman White - Scottsdale AZ, US
Gary Mellott - Littleton CO, US
Kimberly Cameron - Incline Village NV, US
Kory Kredit - Chandler AZ, US
Rachael Thomas - Phoenix AZ, US
Connie Riffel - Mesa AZ, US
Richard Hill - Scottsdale AZ, US

International Classification:

G06F007/00

US Classification:

707/005000

Abstract:

A system for automatically creating and maintaining a database of information utilizing user opinions about subjects, particularly exceptional experiences. Described is an Internet system assisting/motivating a population of users interested in information about certain categories of subjects to automatically maintain the database content and to improve the usefulness and quality of the database information without any substantial management by the website owner-manager. The user opinions are primarily in the form of both comments and ratings about which natural-language terms best describe a particular subject, enabling user searches of the subject database to be by way of preferred such descriptive natural-language terms, which terms are further preferred to be evaluative and approving. Also, a system for automatically creating and maintaining a database of information utilizing user knowledge about sales related subjects. Described is an Internet-based system for assisting/motivating a population of users interested in information about certain categories of sales related subjects to automatically maintain the database content and to improve the usefulness and quality of the database information without any substantial management by the website owner-manager. The user opinions are primarily in the form of both comments and ratings of which sales related subjects best provide assistance in completing a sale.

US Patent:

20150356579, Dec 10, 2015

Filed:

Jun 1, 2015

Appl. No.:

14/727606

Inventors:

- Seattle WA, US
Timothy Tew Fiorito - Seattle WA, US
Matthew Royce Ullman - Seattle WA, US
Cory Nicholas Osborn - Seattle WA, US

International Classification:

G06Q 30/02
G06N 5/04

Abstract:

A customer-centric feedback system is described herein that focuses attempts to gather customer feedback around the customer so that business rules can be applied to more effectively manage all of the feedback events associated with the customer in a unified and logical way. If the customer just had a bad experience with the merchant's service department, it may not be a good time to ask the customer about a purchase from the merchant's sales department. By being aware of both feedback events, and the outcome of the first event, the system could delay a second survey related to the second event until it is known that the customer's problem with the first event has been satisfactorily resolved. Knowledge of both events allows the system to increase accuracy of feedback gathered for the second event by preventing dissatisfaction from the first event from bleeding over to feedback for the second event.