USAA - San Antonio, Texas Area since May 2012
Strategic Sourcing Relationship Management Executive
USAA Nov 2010 - May 2012
Vice President, Enterprise Process Performance Improvement, Office of Enterprise Transformation
USAA Nov 2009 - Nov 2010
Vice President, Shared Services
Wachovia Jan 2008 - May 2009
SVP, Innovation and Process Improvement Leader
Wachovia Oct 2005 - Dec 2007
SVP, Head of Research, Innovation and Development for Retail Credit
Education:
University of Colorado Boulder 1981 - 1985
Skills:
Product Development Innovation Innovation Management Business Process Design Process Management Outsourcing Shared Services Implementation Operations Management Enterprise Risk Management Operational Risk Operational Risk Management Six Sigma Lean Sigma Strategic Supplier Development Bpo Kpo Process Maturity Shared Services Transformation Design Transformation Programs Business Process Improvement Process Engineering Leadership Change Management Process Improvement Operational Excellence Business Strategy Management Strategy Business Process Re Engineering Executive Management Strategic Planning Governance Cross Functional Team Leadership Project Portfolio Management Risk Management Business Process Analysis Financial Services Strategic Sourcing Consulting Coaching Management Consulting Pmo Business Analysis Sourcing Program Management Vendor Management Business Transformation Project Management
Awards:
Keynote Speaker on Innovation at Microsoft Headquarters Presented to operational and innovation staff at Microsoft COO annual process excellence conference.
Certifications:
Certified Six Sigma Black Belt New Product Development Professional Outcomes-Driven Innovation License 68Dee2 License B759B0 American Society For Quality Product Development Management Association Strategyn Institute Lynda.com, License 68Dee2 Lynda.com, License B759B0 Design Thinking: Understanding the Process Design Thinking: Implementing the Process