Cleveland Clinic
Manager, Call Center Support Services
Cleveland Clinic May 2011 - Jul 2018
Clerical Manager, Regional Operations
Life Line Screening Jun 1999 - Apr 2011
Call Center Manager
Education:
Indiana Wesleyan University 2018
Master of Business Administration, Masters
Indiana Wesleyan University 2015 - 2017
Masters, Management, Healthcare Administration, Health Care Administration
University of Phoenix 2015 - 2017
Masters, Management, Healthcare Administration, Health Care Administration
University of Phoenix 2011 - 2011
Bachelors, Bachelor of Science In Business Administration, Business Administration, Management, Business Administration and Management
Skills:
Leadership Management Process Improvement Coaching Team Building Healthcare Training Customer Service Healthcare Management Leadership Development Performance Management Strategic Planning Team Leadership Call Centers Project Management Customer Satisfaction Recruiting Public Speaking Customer Experience Program Management Call Center