Skills:
Firewalls, proxies, LAN/WAN, VoIP, Proficient in the use of Microsoft Office Products and operating systems, Proficient with network tool such as NetAnalyst, Remedy Ticketing System, Cisco VPN, PC Anywhere, Imaging of Microsoft Imaging software and ios systems; Experienced with networking protocols ATM, UDP, Ethernet. Subnetting IP Addresses, OSI 7 layer and TCP/IP models Experienced in LAN and WAN troubleshooting, Network troubleshooting for clients remotely and on site, Managing Installation of printers and issues, Using Ticketing system, incident tracking, updating and escalation, ACSS, Remedy incident reporting system, Mars, Wireless sync internet database, Blackberry internet service, MTAS mobile network provisioning database. GSM,GPRS, EDGE, CDMA2000 1xRTT / IS-2000, UMTS, 1xEV-DO. UNIX, LINX & Oracle SQL