Assurant 2014 - 2015
Project Lead-Customer Analytics and Insight
Assurant Aug 2012 - Jul 2014
Business Analyst Ii
Assurant Sep 2008 - Aug 2012
Process Solution Analyst
Assurant Sep 2003 - Sep 2008
Customer Service Representative
Employ Milwaukee (Formerly Milwaukee Area Workforce Investment Board) Sep 2003 - Sep 2008
Contract Compliance Specialist-Wioa
Education:
Cardinal Stritch University 2007 - 2008
Bachelors, Bachelor of Science, Business Management, Accounting
Miwaukee Area Technical College 2002 - 2006
Associates, Accounting
Cardinal Stritch University
Bachelors, Business Administration, Management, Business Administration and Management
Skills:
Health Insurance Process Improvement Insurance Customer Service Team Building Business Analysis Training Customer Retention Project Management Analysis Customer Experience Leadership Claim Healthcare Call Centers Quality Assurance Processes Employee Training Speech Analytics
Certifications:
Life Management Institute-Almi Project Management Certificate
American City Business Journals since 1997
Jacksonville Business Journal Circulation Sales Executive
Morris Communications Mar 1981 - May 1997
The Florida Times Union Circulation Sales Executive
Interests:
Christianity Electronics Home Improvement Reading Music Automobiles Family Values Movies Collecting
Westside Elementary School Warner Robins GA 1976-1977, Aurora Elementary School Elmendorf Afb AK 1977-1980, West Gordon Elementary School Valdosta GA 1980-1981, Valdosta Junior High School Valdosta GA 1981-1983