Troubleshooting • Customer Service • Windows • Technical Support • Microsoft Office • Software Documentation • Windows 7 • Management • Active Directory • Computer Hardware • Sql • Microsoft Excel • Powerpoint • Microsoft Word • Customer Satisfaction • Microsoft Sql Server • Microsoft Exchange • Os X • Html • Testing • Customer Support • Databases • Citrix • Vmware • Training • Hardware • Leadership • Organizational Development • Technical Training • Corporate Training • Corporate Education • Technical Writing • Software Implementation • Windows Server • Html 5 • Css • Merchandising • Software Installation • Help Desk Support • Network Administration • Vpn • Technical Documentation • Team Leadership • Project Management • Process Improvement • Looker • Data Analysis • Amazon Redshift
Languages
English • Spanish
Awards
Employee of the month - Store manager • Commedation- excellent customer service - Supervisor
Interests
Management • Thunderstorms • Computer Science • Education • Training • Reading • Technical Writing • Travel • Video Games
Applied Systems - University Park, IL since Jun 2011
Interface Support Technician
Costco Oct 2007 - Jun 2011
Cashier
Advanced Electrical Supply - Mokena, IL Jun 2008 - Jun 2009
Lighting Quotes Specialist/Administrative Assistant
McDonalds Aug 2003 - Oct 2007
Manager
Education:
University of Maryland College Park 2013 - 2015
Master's degree, Management Information Systems
San Jose State University 2012 - 2014
Master of Library & Information Science (MLIS), Library and Information Science
Saint Xavier University 2009 - 2011
Bachelor of Arts (BA), History
Skills:
Troubleshooting Customer Service Windows Technical Support Microsoft Office Software Documentation Windows 7 Management Active Directory Computer Hardware Sql Microsoft Excel Powerpoint Microsoft Word Customer Satisfaction Microsoft Sql Server Microsoft Exchange Os X Html Testing Customer Support Databases Citrix Vmware Training Hardware Leadership Organizational Development Technical Training Corporate Training Corporate Education Technical Writing Software Implementation Windows Server Html 5 Css Merchandising Software Installation Help Desk Support Network Administration Vpn Technical Documentation Team Leadership Project Management Process Improvement Looker Data Analysis Amazon Redshift
Interests:
Management Thunderstorms Computer Science Education Training Reading Technical Writing Travel Video Games
Languages:
English Spanish
Awards:
Employee of the Month Store Manager Commedation- Excellent Customer Service Supervisor