Cynthia S Fertenbaugh

US Patent:

20010037364, Nov 1, 2001

Filed:

Mar 5, 2001

Appl. No.:

09/799740

Inventors:

Nancy Michalek - Plano TX, US
Saundre Henderson - Plano TX, US
Neil Jarvis - Frisco TX, US
David Yates - Valley View, AU
Cynthia Fertenbaugh - Concord NC, US
Margaret Joachim - London, GB
James Erbelding - Webster NY, US
Betsy Mester - Plano TX, US

International Classification:

G06F015/16

US Classification:

709/204000, 709/206000

Abstract:

One aspect of the invention is a method for managing an enterprise's communications. A plurality of issues is identified on which to manage communications. For each of the plurality of issues, a communications list is created comprising at least one person that is to be informed of an issue. For at least one of the plurality of issues, the communications list is organized hierarchically. For at least one of the plurality of issues, criterion is established as to when information about the at least one of the plurality of issues should be communicated to a level higher, lower, or across the hierarchy of the communications list.