Grandview C-4 School District
Help Desk Technician
The Hartford Apr 2008 - Apr 2013
Chief Technology Officer Service Desk Representative
The Hartford Nov 2002 - Mar 2008
Rescu-Remote Employee Support Coordination Unit
The Hartford Oct 2001 - Nov 2002
Staff Trainer and Agency Automation Resource
The Hartford Dec 1995 - Dec 2000
Systems Administrator
Education:
Jc Harmon High School 1979 - 1981
Johnson County Community College
Skills:
Technical Support Remote Desktop Laptops Customer Service Bmc Remedy Windows 7 Windows Xp Pro Vpn Dell Computers Telephone Skills Tcp/Ip Citrix Metaframe Desktop Application Support Symantec Antivirus Remedy Ticketing System Remedy 7 Outlook Microsoft Office Pay Close Attention To Detail Adobe Acrobat Zip Drives Vmware Infrastructure Remote Troubleshooting Dameware Routers Teamwork Client Liaison Incident Management Password Resets Voip Underwriting 10 Key Critical Thinking Siebel 7.X Itg Active Directory Experience Best Practices Highly Detail Oriented Close Attention To Detail Highly Detailed Highly Organized and Strong Analytical Abilities Organized With Strong Analytical Abilities Multitasking Skills Adobe Communication Skills Team Oriented Organization and Prioritization Skills Priority Management Proficient Typing Skills Tokens
Certifications:
Hdi Support Center Analyst National Career Readiness Certificate License 71024Scaexam_Wt License 812Qc06Fxv5W