Dana Allison - Lima NY, US Anthony Solpietro - Rochester NY, US
Assignee:
RIGHTNOW TECHNOLOGIES, INC. - Bozeman MT
International Classification:
G10L 21/00
US Classification:
704270000
Abstract:
A system and method are provided for defining and executing distributed multi-channel self-service communication systems. A voice system is provided that will assist a user of the system to query the system and receive feedback from the system which can lead to additional queries of the system in order for the user to use a phone-in system for informational purposes. A query is provided from a user in the form of spoken word. The spoken word is converted into a format for searching a knowledge database. The knowledge database is searched for at least one answer object and when found is presented to the user.
Method Of Weighting Speech Recognition Grammar Responses Using Knowledge Base Usage Data
Dana Allison - Lima NY, US Anthony Solpietro - Rochester NY, US
Assignee:
RIGHTNOW TECHNOLOGIES, INC. - Bozeman MT
International Classification:
G10L 15/18
US Classification:
704257000
Abstract:
A method of speech recognition is provided for use in searching a knowledge database. A spoken command is communicated to a system. The spoken command is responded to with a set comprising a plurality of keywords. The plurality of keywords is arranged in a best possible set of matches which set of matches is derived by mathematically combining a speech recognition confidence score and a keyword weighting score. The best possible set of matches is then provided to the user.
Oracle
Director, Software Developement
Rightnow Technologies May 2005 - Mar 2012
Director, Product Development
Convergent Voice Oct 2001 - May 2005
Co-Founder and Vice President, Product Development
Nortel Nov 1991 - Sep 2001
Senior Manager
Redcom Laboratories, Inc. May 1985 - Nov 1991
Software Engineer
Education:
Rochester Institute of Technology 1989 - 1992
Master of Science, Masters, Software Development, Management
Rochester Institute of Technology 1979 - 1985
Bachelors, Bachelor of Science, Computer Science
Skills:
Software Development Ivr Telephony Saas Crm Cloud Computing Java Xml Voip Speech Recognition Integration Web Services Sip Scrum Enterprise Software Software Engineering Agile Methodologies Cti Voicexml C++ Distributed Systems Ssml Hosted Services
Dana Allison (1980-1984), Misty Lawson (1988-1991), Millie Musick (1953-1957), David Fears (2003-2007), Ray Hawhee (1995-1999), Richard Rodriguez (1993-1996)
Dana Johnson (1991-1993), Ralph Scharold (1983-1984), Julie Joels (1979-1983), Julie Durka (2006-2008), Emily Umberto (1999-2003), Dana Allison (1964-1965)