Daniel D Feinsmith

US Patent:

55286763, Jun 18, 1996

Filed:

Aug 29, 1994

Appl. No.:

8/298223

Inventors:

Michael A. Sussell - New York NY
Daniel D. Feinsmith - New York NY

International Classification:

H04M 1500

US Classification:

379111

Abstract:

A method is disclosed for monitoring the activity of a subscriber line to determine the adequacy of the current service and service options. Central to the method is determining the number of missed calls and attempted calls to the line in a given time period. A missed call is defined as a call which is not received due to the line being busy or unattended. The method comprises the steps of: monitoring the subscriber line for activity; determining the number of attempted calls to the line in a period of time; determining the number of missed calls to the line in the period of time; and generating a missed calls percentage which can be presented to the subscriber to show the inadequacy of the current level of subscriber service.