Troubleshooting • Customer Service • Access • Information Technology • Process Improvement • Help Desk Support • Technical Support • System Administration • Software Documentation • Microsoft Excel • Disaster Recovery • Sharepoint • Microsoft Office • Visio • Security • Team Leadership • Outlook • Active Directory • Windows • Call Centers • Business Process Improvement • Microsoft Word • Sql • Windows 7 • Operating Systems • Microsoft Access • Sap Bi • Tidal Enterprise Scheduler • Sap Netweaver Business Warehouse • Nagios • Basic Html • Bmc Patrol • Sap Procurement • Hp Openview • Bmc Trackit • Kronos Timekeeping • Solarwinds
Opus Bank - Everett, WA since Feb 2008
Systems Technician
Evergreen Healthcare Apr 2008 - Sep 2008
Computer Operator Nights & Weekend
London Fog 2003 - 2007
Computer Operator
london fog 2002 - 2006
Computer Operator
Kaiser Foundation Health Plan Oct 1991 - May 2002
Help Desk Analyst
Education:
Cannon's Business College 1984 - 1985
Mapua Institute of Technology 1982 - 1984
Skills:
Troubleshooting Customer Service Access Information Technology Process Improvement Help Desk Support Technical Support System Administration Software Documentation Microsoft Excel Disaster Recovery Sharepoint Microsoft Office Visio Security Team Leadership Outlook Active Directory Windows Call Centers Business Process Improvement Microsoft Word Sql Windows 7 Operating Systems Microsoft Access Sap Bi Tidal Enterprise Scheduler Sap Netweaver Business Warehouse Nagios Basic Html Bmc Patrol Sap Procurement Hp Openview Bmc Trackit Kronos Timekeeping Solarwinds