Alight Solutions
Client Manager, Customer Care
Aon Dec 2016 - May 2017
Cs Client Manager
Aon Dec 2012 - Nov 2016
Cs Team Manager
Aon Feb 2005 - Dec 2012
Senior Csa
Education:
Devry University 2008 - 2008
Illinois State University 2000 - 2002
Joliet Junior College 1996 - 2000
Associates, Associate of Arts, General Studies
Skills:
Performance Management Training Call Centers Process Improvement Benefits Administration Employee Benefits Team Management Management Customer Service Outsourcing Vendor Management Coaching Workforce Management Human Resources Employee Engagement Team Building Lotus Notes Business Process Improvement Employee Relations Service Delivery Employee Training Insurance Talent Acquisition Customer Retention Soft Skills Team Leadership Leadership Transition Management Software Documentation Training Delivery