Wowcx Jul 2017 - Sep 2019
Director Comercial - Consultorã A En Experiencia De Cliente
Gire S.a. Jul 2017 - Sep 2019
Lã Der De Experiencia De Cliente
Wowcx Jun 2016 - Jun 2017
Consultor De Experiencia De Cliente - Especialidad En Voz De Cliente, Mediciones Y ComprensiãN
Izo Nov 2014 - May 2016
Consultor Senior En Experiencia De Cliente - Especializado En Voz De Cliente Y Tecnologã A
Directv Oct 2012 - Jul 2014
Regional Analytics Manager Customer Care - Voice of Customer Program, Customer Insights
Education:
Universidad Central De Venezuela 1999 - 2006
Skills:
Business Intelligence Data Analysis Analytics Excel Customer Experience Mathematics Customer Service Call Center Infographics Microsoft Excel Reporting Voice of the Customer Microsoft Office Data Visualization Management Process Optimization Team Leadership Strategic Planning Data Mining Project Management Business Analysis Redes Sociales Information Visualization Experiencia De Cliente Quality Dashboard Telecomunicaciones Customer Experience Management Consulting Marketing Customer Experience Consulting Sales Management Digital Marketing Experience B2B Marketing Strategy Customer Relationship Management Customer Service Operations Customer Experience Design Customer Experience Analysis Customer Experience Transformation Net Promoter Score Strategic Thinking Strategic Vision Customer Satisfaction Customer Satisfaction Research Customer Engagement B2B Marketing Performance Metrics Presentaciones Venta Consultiva
Icis
Key Account Manager
Omnova Solutions Mar 2014 - Aug 2016
Territory Manager
Brenntag Specialties, Inc. Jul 2012 - Feb 2014
Account Manager
Nexeo Solutions, Llc Oct 2011 - Apr 2012
Product Specialist - Plm
Solvchem International Sep 2009 - Sep 2011
Account Manager
Education:
Bloomsburg University of Pennsylvania May 2006
Master of Science, Masters
Bloomsburg University of Pennsylvania 2001 - 2006
Master of Science, Masters, Bachelors, Bachelor of Science, Marketing, Business Management
Skills:
Sales Account Management Cold Calling Cross Functional Team Leadership Business Development Management Crm Forecasting Sales Management Leadership International Sales Pricing Purchasing Training Logistics Business Analysis Direct Marketing Coatings Adhesives New Business Development Key Account Management Market Development Negotiation Pricing Strategy Logistics Management