Bank of America Apr 2012 - Oct 2013
Small Business Customer Care Represetnative
Verizon Wireless Aug 2009 - Feb 2011
Retail Sales Representative
At&T Aug 2009 - Feb 2011
Assitant Manager at at and T
Education:
Northwest Florida State College 2013 - 2015
Associates, Associate of Arts, General Studies
University of Maryland - University College
University of Maryland Global Campus
Skills:
Sales Management Customer Service Customer Experience Wireless Telecommunications Call Centers Mobile Devices Customer Relations Customer Satisfaction Direct Sales Account Management Retail Training Analysis Teamwork Pricing Customer Retention Leadership Troubleshooting Store Management Sales Management Sales Process Employee Training Microsoft Office Problem Solving
Booz Allen Hamilton Air Force Civil Engineer Center Jun 2017 - Oct 2017
Organizational Change Management Task Lead
Booz Allen Hamilton Environmental Protection Agency Office of the Chief Financial Officer 2015 - Jun 2017
Change Communications Manager
Booz Allen Hamilton Air Force Directorate of the Civil Engineer Resources Training Team Mar 2015 - Aug 2015
Marketing Communications Lead
Booz Allen Hamilton Air Force Directorate of the Civil Engineer 2014 - 2015
Strategic Integrator and Governance Lead
Booz Allen Hamilton Office of the Deputy Air Force Secretary For International Affairs 2012 - 2014
Strategic Communications Manager
Education:
Point Park University 2003 - 2004
Master of Business Administration, Masters, International Business
The College of Wooster 1998 - 2002
Bachelors
Skills:
Strategic Communications International Relations Public Relations Government Program Management Social Media Military Event Planning Public Affairs Blogging Command Strategy Change Management Newsletters Web Content Crisis Communications Media Relations Social Media Campaigns Development of Promotional Materials Speech Writing Senior Communications Management Marketing Press Releases Talking Points Content Management Web Content Optimization Website Management Team Management Marketing Communications Planning Multimedia Marketing Communications Promotional Copy Communications Strategies Communications Planning
Certifications:
Amec International Certificate In Measurement and Evaluation Change Management Advanced Practitioner (Cmap)
Sep 2007 to 2000 AssociateInternational Cemetery, Cremation, and Funeral Association Sterling, VA Mar 2005 to Sep 2007 Communications Activities Manager
Education:
Point Park University Pittsburgh, PA May 2004 Masters in Business Administration in International BusinessCollege of Wooster Wooster, OH May 2002 Bachelor of Arts in SpanishUniversity of Cordoba