The Home Depot
Senior User Experience Design Researcher
Digital Insight Nov 1, 2015 - Mar 2017
Senior Experience Design Researcher
Ibm Marketing Cloud Apr 2012 - Nov 2015
Principal User Experience Analyst
Ibm Apr 2012 - Nov 2015
Principal User Experience Analyst
Suntrust Bank Apr 2008 - Apr 2012
Vice President, Product Manager; Digital Channel Management
Education:
Troy University 1998 - 2000
Masters, Public Administration
Southeastern Louisiana University 1989 - 1996
Bachelors, Bachelor of Arts, Liberal Arts, Liberal Studies
Skills:
Project Management User Experience Product Marketing Strategy Product Development Digital Marketing Product Management Digital Media Saas Digital Strategy Business Analysis Usability Web Development Creative Direction Analysis Leadership Software Documentation Project Planning Marketing Crm B2B
Certifications:
Pragmatic Marketing Certified Global Project Management Certification
Lockhart Morris and Montgomery
Recovery Specialist
Santander Consumer Usa Oct 2014 - Aug 2016
Late Stage Account Manager
Commercial Recovery Systems, Inc. Jun 2012 - Oct 2014
Collections and Recovery Manager
Rausch, Sturm, Israel, Enerson & Hornik Sep 2009 - May 2012
Legal Collector
Nco Financial Systems Oct 1998 - Aug 2009
Training and Collections Manager
Education:
Strayer University 2015 - 2018
Bachelors, Bachelor of Business Administration, Marketing
Strayer University 2015 - 2017
Bachelors, Bachelor of Business Administration, Human Resources, Project Management
Southern University and A&M College - Baton Rouge 1986 - 1988
Skills:
Credit Customer Service Management Microsoft Excel Portfolio Management Leadership Negotiation Financial Services Microsoft Office Training Business Process Improvement Banking Credit Analysis Contact Centers Call Centers Analysis Financial Analysis Microsoft Word Microft Office Microsoft Powerpoint