Quicken Loans
Senior Vendor Analyst
Stefanini Emea Oct 2010 - Mar 2012
Help Desk Analyst-Contractor
Us Census Bureau Apr 2010 - Aug 2010
Crew Leader Supervisor
Teksystems Jun 2009 - Jan 2010
Customer Service Manager
Judah Temple Cogic Dec 2004 - Oct 2009
Financial Administration
Education:
Lawrence Technological University 1983 - 1986
Cass Technical High School
Skills:
Cisco Technologies It Service Management Lotus Notes Windows Xp Management Troubleshooting Service Desk Change Management Software Documentation Human Resources Incident Management Technical Support Customer Service Active Directory Data Center Networking Itil Infrastructure It Management Disaster Recovery Service Delivery Training Leadership Interviews Hardware Time Management It Strategy Problem Management It Operations Network Security Windows Server Process Improvement Program Management Customer Satisfaction Sla Pmo Information Technology Vendor Management Team Leadership It Outsourcing Help Desk Support Vmware Pmp Service Management Bmc Remedy
Stefanini TechTeam Oct 2010 - Mar 2012
Help Desk Analyst-Contractor
US Census Bureau Apr 2010 - Aug 2010
Crew Leader Supervisor
Tek Systems Jun 2009 - Jan 2010
Customer Service Manager
TEK Systems Jun 2009 - Jan 2010
CSM
Judah Temple COGIC (Non-Profit) Dec 2004 - Oct 2009
Financial Administration