Pluralsight
Director Professional Services
Incontact Dec 2015 - Apr 2018
Director Professional Service - Client Education and Enablement
Viawest Apr 2013 - Nov 2015
Executive Director Technical Support and Operations
Emc Oct 2011 - Apr 2013
Global Director Technical Services
The Church of Jesus Christ of Latter-Day Saints Jun 2008 - Sep 2011
Director Global Customer Service and Technical Support
Education:
Brigham Young University Marriott School of Business 1992 - 1994
Master of Business Administration, Masters, Business
Brigham Young University 1985 - 1990
Bachelors, Bachelor of Science, Engineering
Stanford University Graduate School of Business
Master of Business Administration, Masters, Entrepreneurial Studies, Entrepreneurship
Skills:
Cross Functional Team Leadership Process Improvement Operations Management Management Crm Leadership Customer Satisfaction Enterprise Software It Management Call Centers Strategic Planning Team Building Vendor Management Recruiting Human Resources Customer Service Continuous Improvement Training Strategy Start Ups Coaching Program Management Budgets Business Process Improvement Change Management Team Leadership
Interests:
Social Services Outdoors Dirt Bikes International Culture Mountain Biking