Atos Aug 2008 - Feb 2016
Service Desk Supervisor Ii
Atos Aug 2005 - Aug 2008
Process Analyst
Atos Jun 2002 - Aug 2005
Service Desk Phone Support Analyst Iii
Radioshack May 1997 - Jun 2002
Retail Sales Account Associate
Education:
Devry University Apr 2013
Bachelors
Devry University 2010 - 2013
Associates, Bachelors, Applied Science, Management
Itt Technical Institute Jul 1999
Associates, Associate of Arts
Itt Technical Institute 1997 - 1999
Associates, Applied Science, Electronics Engineering
Skills:
Itil Sharepoint Active Directory Computer Hardware Leadership Training Service Delivery Help Desk Support Six Sigma Service Desk System Administration Sla Management Troubleshooting Vpn Technical Support Databases Process Improvement It Service Management Incident Management Software Documentation Vendor Management It Operations Integration It Management Data Center Security Disaster Recovery Hardware Windows 7 Citrix Software Installation Servers Service Management Outsourcing It Outsourcing It Strategy Operating Systems Blackberry Enterprise Server Laptops Business Process Service Level Agreements
Darrell Hacker (1973-1977), Jenny Grome (1972-1976), Ben Young (1985-1989), Anna Ennis (1983-1987), Ellen Flaherty (2002-2006), michael moser (1978-1982)