American City Business Journals
Human Recource Adminstrator
U.s Army Feb 1978 - Dec 1999
Military Intelligence Analyst
Skills:
Management Microsoft Office Microsoft Word Microsoft Excel Powerpoint Research Leadership Customer Service Leadership Development Training Teaching Security
Interests:
Economic Empowerment Civil Rights and Social Action Politics Education Health
Tsys
Associate Manager
Getinsured Nov 2013 - Apr 2016
Sales Consultant
Ideal Dialogue Nov 2013 - Apr 2016
Consultant
Acs Jul 2008 - Aug 2010
Sbu Manager
Ascend One Oct 2007 - Jul 2008
Virtual Care Coach
Education:
University of North Carolina at Chapel Hill 1974 - 1978
Asheville High School
Skills:
Customer Satisfaction Team Building Customer Service Coaching Customer Experience Process Improvement Vendor Management Outsourcing Business Process Improvement Customer Retention Team Leadership Quality Assurance Employee Engagement Performance Management Program Management Call Center Workforce Management New Business Development Problem Solving Change Management Operations Management Account Management Sales Management Team Management Employee Relations Organizational Development Cross Functional Team Leadership Business Strategy Service Delivery Telecommunications Call Center Development Hiring Forecasting Ivr Metrics Performance Metrics Customer Relations Six Sigma Quality Management People Management Inbound Outbound Cost Reduction Vendor Relations Mentoring Strategic Thinking Client Services Performance Improvement Operational Excellence Customer Focus
Rubin Patterson, Anthony Lee, Brenda Laws, Loretta Greene, Vanis Dillard, Malcolm Laughlin, Brenda Howell, Randy Boston, Judy Church, Reba Arnett, Henry Frye