T-Mobile May 2014 - Feb 2020
Manager, Fraud Operations
Education:
University of Otago 2012 - 2015
Doctorates, Doctor of Philosophy, Political Science and Government, Philosophy, Political Science, Government
University of York 2006 - 2007
Masters, Master of Arts
University of Sheffield 2003 - 2006
Bachelors, Bachelor of Arts, Politics, International Relations
Lehigh Carbon Community College
Associates, Associate of Arts
Skills:
Telecommunications Wireless Management Training Call Centers Analysis Team Leadership Fraud Customer Experience Vendor Management Customer Satisfaction Cross Functional Team Leadership Mobile Devices Business Analysis Customer Retention Coaching Sales Operations Team Management Strategy Business Process Auditing Outsourcing Financial Analysis Data Analysis