Unitedhealth Group May 2016 - Aug 2018
Manager, I.s Help Desk and I.s Security Administration
United States Air Force Apr 1986 - Jul 2007
Non Comissioned Officer
Apr 1986 - Jul 2007
Manager, I.s Helpdesk and Security
Education:
University of West Florida 2003 - 2006
University of Maryland 2000 - 2003
Bachelors
Pima Community College 1998 - 1999
Skills:
System Administration Team Building Customer Service Leadership Microsoft Office Team Leadership Program Management Software Documentation Process Improvement Active Directory Windows Xp Windows 7 Requirements Analysis Information Technology Desktop Computers Desktop Administration Windows Remote Desktop Desktop Application Support Desktop Deployment Remote Troubleshooting Windows Server Help Desk Support Project Management Network Security Sharepoint Technical Support Windows 7 Migration Hp Printers Computer Hardware Troubleshooting Network Troubleshooting Teamwork Team Management Server Administration Customer Support Customer Relations Customer Satisfaction Microsoft Exchange Military Experience Microsoft Operating Systems