Shutterstock since Dec 2009
Copy manager
The Nielsen Company Aug 2005 - Dec 2009
Online Managing Editor for Photo District News
Photo District News Aug 2005 - Dec 2009
Online Managing Editor
Martha Stewart Living Omnimedia Sep 2002 - Jul 2005
Research Editor
The Carlisle Sentinel Aug 2001 - Aug 2002
Reporter
Education:
Penn State University 1997 - 2001
Bachelor of Arts, Journalism
Skills:
Copywriting Blogging Marketing Editorial Press Releases Writing Journalism SEO SEO copywriting Social Media Social Media Marketing Email Marketing
Avaya - Greater Denver Area since Oct 2000
Technical Manager
Bell Labs Lucent Technologies Sep 1996 - Oct 2000
Member of Technical Staff
AT&T May 1986 - Sep 1996
Member of Technical Staff
Education:
University of Southern California 1987 - 1988
Prairie View A&M University 1981 - 1986
Skills:
Call Center Avaya Telephony Telecommunications Product Support Visual C++ Unix Unified Communications TCP/IP IP Customer Support Microsoft Excel Team Management Customer Oriented Call Centers CRM Solaris Support Engineers Escalation Process Support Management Troubleshooting VoIP Pre-sales WAN H.323 Unified Messaging
Interests:
wedding photography, family photography, home improvement, PC and PS3 games
Us Patents
Apparatus And Method For Processing Call Disconnects
A method and system process call path interruptions by detecting an interruption of a call path to a first telecommunication terminal during a telecommunication call, selecting by a second telecommunication terminal that remains on the telecommunication call another telecommunication endpoint to which to transfer the telecommunication call, and establishing the telecommunication call between the second telecommunication terminal and the other telecommunication endpoint.
A contact center for servicing a contact is provided that includes (a) an input operable to receive a contact from a customer; (b) a selection function operable to direct the contact to a human agent associated with the contact center for servicing; and (c) a contact monitor operable (a) to track a service time required by the human agent to service the contact and (b), when the service time at least one of equals and exceeds a selected first threshold, notify the agent that the selected first threshold has been at least one of equaled and exceeded.
Googleplus
Daryl Lang
Youtube
New York Photo Festival Video 5
PDN interviews the photo team of WassinkLundgren at the New York Photo...
Category:
Entertainment
Uploaded:
18 May, 2008
Duration:
4m 28s
HALE-SANDALI NA LANG " jOePM" COLLAB w/Daryl ...
Add AKO SI CHRIS: www.FACEBOOK.com OFFICIAL jOePM MAILING LIST para sa...
Category:
Music
Uploaded:
07 Oct, 2009
Duration:
3m 51s
Aerial photography platform in flight
Anthony Jacobs demonstrates the radio-controlled aerial vehicle he use...
Category:
Science & Technology
Uploaded:
09 Jul, 2009
Duration:
1m 44s
PDN New York Photo Festival Video 2
Tim Barber talks about his exhibition at the New York Photo Festival o...
Category:
Entertainment
Uploaded:
15 May, 2008
Duration:
1m 22s
'Hallowed ground'? A personal view of the Gro...
Directed, filmed and edited by Ramn J. Goni www.bbc.co.uk Debate conti...
Category:
News & Politics
Uploaded:
24 Aug, 2010
Duration:
3m 21s
PDN New York Photo Festival Video 1
Photo editor Kathy Ryan and photographer Simon Norfolk at the New York...