Business Process Improvement Process Improvement Cross-functional Team Leadership Outsourcing Call Center Management Leadership Forecasting BPO Business Strategy Training Customer Satisfaction Vendor Management Offshoring Operations Management Project Management Program Management Team Building CRM Change Management
Classroom Teacher At Liberty Union High School District
Nov 2005 to 2000 Sr. Director of OperationsAffiliated Computer Services (ACS) Totowa, NJ Mar 2005 to Nov 2005 VP, Mailroom & Transaction ProcessingMellon Investor Services Ridgefield Park, NJ Sep 2001 to Mar 2005 VP, OperationsMellon Investor Services Ridgefield Park, NJ Aug 2000 to Aug 2001 VP, Chief of Staff - Office of the CEOMellon Investor Services Ridgefield Park, NJ Dec 1997 to Aug 2000 VP, Call Center OperationsAmerican Express Company New York, NY Aug 1996 to Nov 1997 Sr. Manager, Call Center/Customer Service StrategyFleet Bank, NA Bridgewater, NJ Jun 1988 to Aug 1996 AVP, Call Center/Operations Manager
Education:
Gettysburg College Gettysburg, PA BA in Management