David R Carey

US Patent:

20200058045, Feb 20, 2020

Filed:

Aug 20, 2019

Appl. No.:

16/545566

Inventors:

- New York NY, US
Kristie ISOM - Frisco TX, US
John Robert CLEM - New York NY, US
Gerardo GEAN - Lewisville TX, US
Konstandina DEMERELL - Dexter MI, US
Sanjay PATEL - Mickleton NJ, US
Raghuram VUDATHU - Downingtown PA, US
Julia ELYASHEVA - Woodmere NY, US
David Christopher CAREY - Middletown DE, US

International Classification:

G06Q 30/02
G06N 20/00

Abstract:

Systems and methods for gamification-based engagement are disclosed. In one embodiment, in an information processing apparatus comprising at least one computer processor, a method for gamification-based engagement, may include: (1) receiving, from a plurality of data sources, customer activity data comprising customer behavioral data and customer transactional data for a plurality of customers; (2) generating a dynamic customer profile for each of the customers based on the customer activity data and the customer transactional data; (3) retrieving challenge data for a challenge comprising an identification of a plurality of tasks to be completed, an order in which the tasks are to be completed, and an incentive for completing the tasks; (4) dynamically matching one of the customers to the challenge; (5) issuing the challenge to the customer; (6) tracking the customer's response to the challenge; and (7) updating the customer's dynamic customer profile based on the customer's response.