Skills:
Windows NT, 2000/2003/2008R2 Server, Novell Servers 4.11 6.5, Microsoft Exchange 5.5/2003/2008,2012, GroupWise 5.5/6.5, Sharepoint 2003 Server, Xerox Docushare, VMware Vsphere 4.1/5.1,5.5, Cisco VOIP, ShoreTel VOIP, Citrix ZenApp 6.5, Citrix Remote, Exchange Migrations, SQL 2000/2003/2008, Ability to use troubleshooting applications and tools for first and second level issues Skill in controlling processing commands through a command line interface Skill in maintaining a continuous production level and meeting service level agreements Skill in following oral and written technical instructions. Skill in maintaining complete, accurate written records. Ability to communicate highly technical information to both technical and nontechnical personnel. Extensive experience providing end-user support via phones and remote management tools. Strong knowledge of implementing and utilizing remote network management and monitoring tools. (Patchlink, Solarwinds, Insight Manager, etc.) Experience configuring, implementing, and supporting desktop operating systems: Windows XP/Vista/7. Experience configuring, implementing, and supporting MS Office 2003/2007/2010, Outlook/Exchange, anti-virus, back-ups and other various desktop applications. Experience supporting Citrix Presentation Server/XenApp at the client and network level. Experience configuring, implementing, and supporting various back-up and anti-virus solutions at the desktop and enterprise level. Experience with supporting various server applications. (SQL, IIS, etc) Ability to analyze data to offer recommendations. Ability to travel and maintain a flexible work schedule. Support experience with Citrix Metaframe/XP, network back-up software, and desktop/network anti-virus software. Ability to establish and maintain effective working relationships with employees, clients and public. Excellent customer service skills that build high levels of customer satisfaction for internal and external customers. Excellent analytical, decision-making, problem-solving, team, and time management skills. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization. (e.g., executive, management, individual contributors Willingly shares relevant technical and/or industry knowledge and expertise to other resources. Ability to persuade and influence others on the best approach to take. Ability to multi-task. Flexibility, versatility, dependability. Positive outlook, strong work ethic. Resourceful and proactive in gathering information and sharing ideas. Ability to deal with predefined deadlines. Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution. Ability to use and reference system related documentation. Extensive experience providing end-user support via phones and remote management tools. Strong knowledge of implementing and utilizing remote network management and monitoring tools.