Nissan
Sales & Leasing Consultant
Liberty University Oct 2006 - Jul 2008
Academic Advisor
Achievement Technologies May 2000 - Jan 2003
Quality Assurance Technician
Education:
Liberty University 2001 - 2006
Bachelor of Science, Political Science, Philosophy
Royal Flush Technology
President
Sunrun
Manager, Contact Center Technology
Incontact Dec 2015 - Oct 2017
Senior Technical Account Manager
Trivita May 2010 - Nov 2015
Operations Manager, Contact Center
Trivita Jan 2011 - Feb 2013
Sales Performance Manager
Education:
Project Management Institute 2014 - 2015
University of Connecticut 2004 - 2006
University of Connecticut 2006 - 2006
Lyman Memorial High School 1999 - 2003
Skills:
Leadership Training Management Team Building Call Centers Sales Customer Service Coaching Team Leadership Recruiting Marketing Operations Management Customer Retention Employee Training Project Management Time Management Customer Satisfaction Social Networking Customer Service Management Call Center Budgets Sales Management Microsoft Office Direct Sales Leadership Development Casino Poker Call Center Administration Customer Service Training Online Marketing Hiring Casino Gaming Call Center Development Employee Relations Type 80 Wpm
Interests:
Enterprise Implementations Requirements Definition and Analysis Incontact Powerpoint It Issue Resolution Access Other Applications Project Lifecycle Management Project Scheduling System Migrations Sales Techniques and Training Blue Pumpkin Excel Quality Assurance User Acceptance Testing Contact Center Applications Verint 360 Microsoft Project Employee Development and Coaching Oracle Atg Project Management Applications Team Building and Leadership Word Attask Agent Level and High Level