Jul 2012 to 2000 Customer Service AssociateAdvanced Call Center Technologies Johnson City, TN May 2010 to Oct 2011 Supervisor IIAO Smith Johnson City, TN Mar 2009 to May 2010 Customer Service RepresentativeEcoQuest Greeneville, TN May 2009 to Feb 2010 Customer Service Representative II - Quality Assurance CoordinatorLennox International (HVAC) Raleigh, NC Jul 2009 to Sep 2009 Territory ManagerJohnson City Power Board Johnson City, TN May 2008 to Aug 2008 Co-Op/ InternCiti Commerce Solutions Gray, TN Jan 1997 to Oct 2005 Research/Resolution Specialist
Education:
East Tennessee State University East, Tennessee, US Jan 2006 to Jan 2009 Bachelor of Business Administration in Business Management
Skills:
Call Center Management, Territory Management, Statistical Research and Review, Microsoft Office, HR Database Management, CRM Database Management, Productivity Database Management, Quickbooks, Quicken, Symposium, SalesForce, Workforce, Team Leader, Supervisor, Customer Service
Name / Title
Company / Classification
Phones & Addresses
David Glass Education
Lee County Schools Elementary/Secondary School School/Educational Services · School/Educational Services
1708 Nash St, Sanford, NC 27330 9197767541
David Glass Incorporator
Jacksonville Golden Eagle J Club, Inc Charitable/religious/educational/scientific Purposes
MTWindyBits Services - Main Guy (2001) NTI - Order Entry (2010-2011) Quality Driveaway - Driver (2004-2008) Cardinal Health - Customer Service (2006-2009) Ernst Publishing - Program Developer (2001-2005) Merlin Information Services - Programmer (1998-2001) Education Logistics - Programmer (1996-1998) US Census Bureau - Enumerator (2010-2010)
David Glass
Education:
University of South Florida - Master of Finance, University of South Florida - Criminology