David M Heard

US Patent:

20130294588, Nov 7, 2013

Filed:

Jan 9, 2013

Appl. No.:

13/737546

Inventors:

Eric William Burger - Great Falls VA, US
Jonathan Andrew Pelson - Great Falls VA, US
David Heard - Potomac MD, US
Gary Traver - Denver CO, US

International Classification:

G06Q 30/04
H04M 3/493

US Classification:

379 8801

Abstract:

A method of correlating voice calls with received electronic messages includes sending an electronic message associated with a second party to a first party; subsequently receiving a voice call from the first party by the second party; automatically determining whether the voice call resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received voice call; and if it is determined that the voice call resulted from the electronic message, flagging the voice call to have a different status from voice calls not determined to have resulted from an electronic message.