David H Hom

US Patent:

20060059107, Mar 16, 2006

Filed:

Mar 30, 2001

Appl. No.:

10/240614

Inventors:

Kevin Elmore - Danville CA, US
Vince Hoeser - Lafayette CA, US
David Hom - San Francisco CA, US
Linda Horne - Oakland CA, US
Charles Kaake - San Francisco CA, US
Kevin Kelly - Denver CO, US
Mark Mabel - Missoula MT, US
Hal Rodriguez - San Francisco CA, US
Paul Stephens - San Francisco CA, US
Vadim Pokotylo - Castro Valley CA, US
Girish Bakhru - San Francisco CA, US

International Classification:

G06Q 99/00

US Classification:

705064000, 719318000, 705001000, 719320000

Abstract:

A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adpaters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.