David Lloyd Pearson

US Patent:

20210406806, Dec 30, 2021

Filed:

Sep 9, 2021

Appl. No.:

17/471002

Inventors:

Richard Sadowski - Tampa FL, US
David Pearson - Tampa FL, US
Stephen Berdy - Tampa FL, US
Joseph Flaska - Tampa FL, US
Eric G. Palacio - Tampa FL, US
J. Brooke Aker - Tampa FL, US
Martin Hendrickse - Tampa FL, US
John Romania - Tampa FL, US
John Farley - Tampa FL, US

Assignee:

Sykes Entreprises, Incorporated - Tampa FL

International Classification:

G06Q 10/06
G06F 21/51
G06F 21/31
G06K 9/00
G06T 7/73

Abstract:

Disclosed are systems and methods that enable robust, universal authentication and network access control capabilities for networks having a variety of computing device types and end users that access and operate on the network. The systems permit verification of end user identity, confirmation that computing devices have sufficient resources to reliably operate on the network, and configuration of computing devices with required software applications. The systems and methods further enable real-time, intelligent monitoring of the tasks and functions performed by system end users. The systems provide an immersive experience that allows end users to teleport into the environment of other end users, including viewing another end user's computer desktop, listening to ongoing telephone conversations, viewing and analyzing contemporaneous images or video of an end user and the end user's work environment, and interacting with the end user to provide precision coaching and assistance.

US Patent:

20170330147, Nov 16, 2017

Filed:

Jan 9, 2017

Appl. No.:

15/402210

Inventors:

- TAMPA FL, US
David PEARSON - Tampa FL, US
Richard SADOWSKI - Tampa FL, US
Stephen BERDY - Tampa FL, US
Joseph FLASKA - Tampa FL, US
James SOMERS - Tampa FL, US
Brooke AKER - Tampa FL, US
Martin HENDRICKSE - Tampa FL, US
Michael RITTERBUSCH - Tampa FL, US
Eric PALACIO - Tampa FL, US

Assignee:

SYKES Enterprises Incorporated - Tampa FL

International Classification:

G06Q 10/10

Abstract:

A customer contact management platform combining desktop and telephony virtualization with employee and client portals. The portals provide access to tools and information for users to provide support to enterprise clients. The platform includes a set of web-based employee, client, and work portals that allow employees of the service provider to access information, schedules, networks, telephony, applications, and tools so they can perform work for their clients.