David K Richey

US Patent:

7356516, Apr 8, 2008

Filed:

Jun 13, 2002

Appl. No.:

10/172762

Inventors:

David Richey - Hayward CA, US
Marie King - San Carlos CA, US
Lisa Bernhard - Foster City CA, US
David Van Horn - Danville CA, US

Assignee:

Visa U.S.A. Inc. - San Francisco CA

International Classification:

G06Q 99/00

US Classification:

705 80, 705 1, 705 8, 705 30, 705 16

Abstract:

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system.

US Patent:

7657441, Feb 2, 2010

Filed:

Jul 9, 2007

Appl. No.:

11/774802

Inventors:

David Richey - Hayward CA, US
Marie King - San Carlos CA, US
Lisa Bernhard - Foster City CA, US
David Van Horn - Danville CA, US

Assignee:

Visa U.S.A. Inc. - San Francisco CA

International Classification:

G06F 17/60

US Classification:

705 1, 705 30

Abstract:

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system.

US Patent:

20100169194, Jul 1, 2010

Filed:

Dec 9, 2009

Appl. No.:

12/634257

Inventors:

David Richey - Hayward CA, US
Marie King - San Carlos CA, US
Lisa Bernhard - Foster City CA, US
David Van Horn - Danville CA, US

International Classification:

G06Q 10/00
G06Q 99/00
G06Q 20/00

US Classification:

705 30, 705309

Abstract:

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system. Alternatively, the issuer may decline to initiate a dispute and either seek additional information from the cardholder or deny the cardholder's inquiry. The case folder and the questionnaire are created for a specific disputed transaction. The questionnaire is designed to capture information from the cardholder and/or the issuer relating to the disputed transaction. The questionnaire may be pre-populated with previously retrieved transactional information which is stored in the case folder. Relevant documents in support of the disputed transaction may also be attached as part of the questionnaire. Various parties to the dispute may then provide relevant information (including supporting documentation) to the system. The relevant information provided by the parties is maintained in the case folder. The system then keeps track of the relevant timeframes for the case folder to ensure that each party to the dispute is given the correct period of time to respond during the processing of a dispute. Prior to filing the dispute for arbitration or compliance, the system permits the parties to resolve the dispute amongst themselves without the help of an arbiter through pre-arbitration and pre-compliance. If the parties to the dispute are unable to resolve the dispute on their own, the system also permits the parties to resolve the dispute via arbitration or compliance with the help of an arbiter. The system provides the arbiter with access to the case folder to allow the arbiter to render an informed decision on the dispute.

US Patent:

20110137707, Jun 9, 2011

Filed:

Dec 8, 2009

Appl. No.:

12/653153

Inventors:

William Winfield - Upper Marlboro MD, US
David Richey - Washington DC, US

Assignee:

Richey International, Ltd. - Chevy Chase MD

International Classification:

G06Q 10/00
G06Q 50/00
G06F 15/16
G06F 17/30

US Classification:

705 729, 709203, 709206, 707802, 707E17044, 705 738

Abstract:

A customer experience improvement system and method for the hospitality industry is disclosed. Embodiments of the present invention provide a system and method for entering customer experience issues into a computer system that maintains records in a database. The user is guided to enter information that allows for collaboration, and identification of a root cause. Solutions for the customer experience issues can then be developed. Report tools provide an overview of various types of issues.

US Patent:

20140024462, Jan 23, 2014

Filed:

Jul 22, 2013

Appl. No.:

13/948116

Inventors:

Tatung Mei - San Francisco CA, US
John Osvald - San Francisco CA, US
David Richey - San Francisco CA, US
Cesario Julation - San Francisco CA, US
Kyle Sampson - San Francisco CA, US

Assignee:

Zynga Inc. - San Francisco CA

International Classification:

A63F 13/12

US Classification:

463 42

Abstract:

Software at a MMO game website creates a team to perform a collaborative game task in the MMO game. Each player on the team is assigned from a queue of players who share one or more attributes. The collaborative game task is composed of a plurality of individual game tasks. Each player on a team is assigned an individual game task by the software. The software provides a game reward to a player after the player has satisfactorily completed less than all of the individual game task assigned to the player. The software determines that a team has satisfactorily completed the collaborative game task, according to game mechanics associated with the collaborative game task. Then the software provides a game reward to each player on the team.

US Patent:

20220198451, Jun 23, 2022

Filed:

Mar 11, 2022

Appl. No.:

17/692820

Inventors:

- San Francisco CA, US
Jeffrey Sachs - San Francisco CA, US
Denise Raper - Austin TX, US
Paul Spaeth - Half Moon Bay CA, US
Aashish Bhargava - Foster City CA, US
Traci Engle - Dublin CA, US
Sameer Govila - Foster City CA, US
Lisa Doherty - San Jose CA, US
David Richey - Hayward CA, US

International Classification:

G06Q 20/40
G06Q 20/42
G06Q 20/38

Abstract:

Embodiments transmit user account updates to a transacting party within an authorization response message without receiving or requesting an inquiry from the transacting party. Both the old account information and the new account information may be included in the authorization response message sent to the transacting party. Accordingly, the updated account information is provided to the transacting party as a part of the transaction processing. The user account update may include a new account identifier assigned to the account, changes to the user information (e.g. name, address, etc.), changes to the information (e.g. expiration date, security code, etc.) associated with the account.

US Patent:

20190066105, Feb 28, 2019

Filed:

Aug 8, 2018

Appl. No.:

16/058331

Inventors:

- San Francisco CA, US
David Stephen Richey - Hayward CA, US

International Classification:

G06Q 20/40
G06Q 20/10

Abstract:

Provided is a computer-implemented method, system, and computer program product for stand-in processing. The method includes receiving a transaction request message corresponding to a transaction, the transaction request message including a transaction value and an account identifier, determining whether to process the transaction request message as a stand-in transaction based at least partially on the transaction request message, in response to determining to process the transaction request message as a stand-in transaction, determining an account capacity corresponding to the account identifier, determining whether to authorize the stand-in transaction based at least partially on the transaction value and the account capacity, and in response to determining to authorize the stand-in transaction, completing the stand-in transaction. A system and computer program product are also disclosed.

US Patent:

20160125405, May 5, 2016

Filed:

Nov 3, 2015

Appl. No.:

14/931462

Inventors:

Amy Alterman - San Francisco CA, US
Jeffrey Sachs - Foster City CA, US
Denise Raper - Austin TX, US
Paul Spaeth - Half Moon Bay CA, US
Aashish Bhargava - Foster City CA, US
Traci Engle - Dublin CA, US
Sameer Govila - Foster City CA, US
Lisa Doherty - San Jose CA, US
David Richey - Hayward CA, US

International Classification:

G06Q 20/40

Abstract:

Embodiments transmit user account updates to a transacting party within an authorization response message without receiving or requesting an inquiry from the transacting party. Both the old account information and the new account information may be included in the authorization response message sent to the transacting party. Accordingly, the updated account information is provided to the transacting party as a part of the transaction processing. The user account update may include a new account identifier assigned to the account, changes to the user information (e.g. name, address, etc.), changes to the information (e.g. expiration date, security code, etc.) associated with the account.