Optum
Director Business Process
Best Buy Apr 2013 - Mar 2017
Self-Service Manager
U.s. Bank Dec 2007 - Mar 2013
Business Technology Manager
Accenture 2001 - 2007
Consultant
Education:
University of Minnesota 1997 - 2001
Bachelors, Chemical Engineering
Skills:
Ivr Telephony Cti Predictive Dialers Intelligent Call Routing Self Service Solutions Web Chat Nice Call Recording Crm Integration Business Process Design
Sharon Cooley, Pam Beswick, Kathy Nice, Lee Ottosen, Pam Starr, Rhonda Lewis, Thelma Schaver, Laura Cook, Dan Stanton, Jeff Jones, Julie Weets, Monte Kooten