David J Schaefers

US Patent:

7286656, Oct 23, 2007

Filed:

Nov 12, 2004

Appl. No.:

10/987423

Inventors:

D. Alexis Castro - Fairview Heights IL, US
Kurt A. Ensminger - Escondido CA, US
Holly C. Fisher - Loomis CA, US
Mimi Gizoni - Vista CA, US
Carolyn M. Jones - Bolingbrook IL, US
Kurt M. Joseph - Austin TX, US
Ann G. Lakin - House Springs MO, US
Gail A. Malaret - Elk Grove Village IL, US
Hector Martinez - San Leandro CA, US
Elizabeth Mattingly - Webster Groves MO, US
Justine X. Moore - Island Lake IL, US
David Schaefers - Aurora IL, US
Sheri Schalk - Sunset Hills MO, US
Traci N. Tyus - Florissant MO, US
Edward Votoupal - Maryville IL, US
Carole A. Weidhuner - LaGrange IL, US
Kevin S. Wilkerson - St. Louis MO, US

Assignee:

SBC Technology Resources, Inc. - Austin TX

International Classification:

H04M 15/00
G09G 5/02
G06F 3/00
G06F 3/048

US Classification:

37911501, 345594, 715700, 715810, 379122

Abstract:

According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transaction information associated with the particular one of the customers. The method also includes displaying, on a same single layout, the identity information section, the product information section, the notes section, a plurality of tabs identifying the respective categories of transaction information, and the window.

US Patent:

7940677, May 10, 2011

Filed:

Jun 5, 2007

Appl. No.:

11/758324

Inventors:

Bruce A. Schine - San Leandro CA, US
Gerald P. Agnew - Waukesha WI, US
Christopher Kallaos - Ballwin MO, US
Sujay Kumar Mereddy - Pleasanton CA, US
Paul A. Tomalenas - Alamo CA, US
Steven P. Smith - Roscoe IL, US
David J. Schaefers - Aurora IL, US

Assignee:

AT&T Intellectual Property I, LP - Reno NV

International Classification:

G01R 31/08
G06F 11/00

US Classification:

370242, 3702411, 370245, 370216, 370252

Abstract:

A system for managing one or more service level agreements associated with a switched metro Ethernet network is disclosed and manages one or more service level agreements associated with a switched metro Ethernet network. The system also includes a service level agreement (SLA) management reporting system (MRS) and a performance engine (PE) data filter coupled to the SLA-MRS. Further, the system includes one or more network elements connected to the PE data filter, wherein the SLA-MRS is configured to receive performance data from the PE data filter and at least partially based on the performance data validate one or more customer claims regarding an SLA violation.

US Patent:

20040066922, Apr 8, 2004

Filed:

Oct 3, 2002

Appl. No.:

10/264594

Inventors:

D. Castro - Fairview Heights IL, US
Kurt Ensminger - Escondido CA, US
Holly Fisher - Loomis CA, US
Mimi Gizoni - Vista CA, US
Carolyn Jones - Bolingbrook IL, US
Kurt Joseph - Austin TX, US
Ann Lakin - House Springs MO, US
Gail Malaret - Elk Grove Village IL, US
Hector Martinez - San Leandro CA, US
Elizabeth Mattingly - Webster Groves MO, US
Justine Moore - Island Lake IL, US
David Schaefers - Aurora IL, US
Sheri Schalk - Sunset Hills MO, US
Traci Tyus - Florissant MO, US
Edward Votoupal - Maryville IL, US
Carole Weidhuner - LaGrange IL, US
Kevin Wilkerson - St. Louis MO, US

International Classification:

G06F017/60
H04M015/00

US Classification:

379/115010, 379/122000, 705/035000

Abstract:

According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transaction information associated with the particular one of the customers. The method also includes displaying, on a same single layout, the identity information section, the product information section, the notes section, a plurality of tabs identifying the respective categories of transaction information, and the window.

US Patent:

20080010084, Jan 10, 2008

Filed:

Sep 25, 2007

Appl. No.:

11/860962

Inventors:

D. CASTRO - Fairview Heights IL, US
Kurt Ensminger - Escondido CA, US
Holly Fisher - Loomis CA, US
Mimi Gizoni - Vista CA, US
Carolyn Jones - Bolingbrook IL, US
Kurt Joseph - Austin TX, US
Ann Lakin - House Springs MO, US
Gail Malaret - Elk Grove Village IL, US
Hector Martinez - San Leandro CA, US
Elizabeth Mattingly - Webster Groves MO, US
Justine Moore - Island Lake IL, US
David Schaefers - Aurora IL, US
Sheri Schalk - Sunset Hills MO, US
Traci Tyus - Florissant MO, US
Edward Votoupal - Maryville IL, US
Carole Weidhuner - LaGrange IL, US
Kevin Wilkerson - St. Louis MO, US

International Classification:

G06F 17/30
G06Q 99/00

US Classification:

705001000

Abstract:

According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transaction information associated with the particular one of the customers. The method also includes displaying, on a same single layout, the identity information section, the product information section, the notes section, a plurality of tabs identifying the respective categories of transaction information, and the window.