David Aaron Shapiro

US Patent:

8103530, Jan 24, 2012

Filed:

Mar 26, 2004

Appl. No.:

10/811367

Inventors:

Kevin N. Quiring - Minneapolis MN, US
Tore Berg - Denver CO, US
Vincent U. Dell'Anno - Monument CO, US
Julio J. Hernandez - Atlanta GA, US
Alyse S. Kornfeld - New York NY, US
Steven L. Lew - Newton MA, US
Dawn E. Palmer - Danville CA, US
David A. Shapiro - Minneapolis MN, US
David Slaw - Nodlesville IN, US
Sajid Usman - Leominster MA, US
Rodney B. Whitsett - Thousand Oaks CA, US
Robert E. Wollan - St. Paul MN, US

Assignee:

Accenture Global Services Limited - Dublin

International Classification:

G06Q 10/00

US Classification:

705 711

Abstract:

Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.

US Patent:

8630946, Jan 14, 2014

Filed:

Nov 14, 2002

Appl. No.:

10/295769

Inventors:

Gary F. Moore - Mill Valley CA, US
David T. Shapiro - Highlands Ranch CO, US
Robert W. Newton - San Francisco CA, US

Assignee:

The Western Union Company - Englewood CO

International Classification:

G06Q 20/00

US Classification:

705 40, 705 42

Abstract:

Systems and methods for implementing one or a series of value transfers. In some instances, the systems and methods include web or Internet based user interfaces that provide a mechanism whereby a user can implement a transfer plan without interacting with a human operator. Further, in some instances, such systems and methods provide a mechanism for authorizing access to one or more asset accounts from which value is transferred, and/or recipient accounts to which value is transferred. In some cases, the authorization function is performed by an entity that enjoys a pre-existing relationship with a user accessing the systems of the present invention, while any actual transfers are performed by a third party entity. This can be an advantage where authorization requires a signature or other interaction with a user sufficient to conform to electronic signature laws.

US Patent:

20200014799, Jan 9, 2020

Filed:

Sep 18, 2019

Appl. No.:

16/574536

Inventors:

- Minnetonka MN, US
David Shapiro - Minneapolis MN, US
Lee A. Butterworth - Excelsior MN, US
Siddhartha Bothra - Zionsville IN, US
Matthew N. Horton - De Forest WI, US
Wayne White - Peoria AZ, US
Thomas John Allenburg - Edina MN, US
Leslee Matthews - Vinton VA, US
Lisa Marie Heath - Racine WI, US

Assignee:

UNITEDHEALTH GROUP INCORPORATED - Minnetonka MN

International Classification:

H04M 3/493
H04M 3/523
H04M 1/725
H04L 29/06
G06Q 10/10
G06F 9/451

Abstract:

Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.

US Patent:

20180146091, May 24, 2018

Filed:

Nov 20, 2017

Appl. No.:

15/817532

Inventors:

- Minnetonka MN, US
David Shapiro - Minneapolis MN, US
Lee A. Butterworth - Excelsior MN, US
Siddhartha Bothra - Zionsville IN, US
Matthew N. Horton - De Forest WI, US
Wayne White - Peoria AZ, US
Thomas John Allenburg - Edina MN, US
Leslee Matthews - Vinton VA, US
Lisa Marie Heath - Racine WI, US

Assignee:

UnitedHealth Group Incorporated - Minnetonka MN

International Classification:

H04M 3/493
H04M 3/523
H04M 1/725
G06Q 10/10
G06F 9/44
H04L 29/06

Abstract:

Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.