Bcbsnc
Customer Service Operations Manager
Bcbsnc
Senior Team Lead
Bcbsnc Oct 2005 - Aug 2011
Supervisor
Us Airways Apr 2003 - Feb 2005
Csr
Us Airways Jan 1991 - Apr 2003
Supervisor
Education:
Kentucky Christian University 1982 - 1986
Bachelors, Bachelor of Science, Education
Elon University 1981 - 1982
Bachelors, Bachelor of Science, Education
Skills:
Insurance Health Insurance Process Improvement Call Centers Team Building Access Leadership Customer Service Vendor Management Customer Satisfaction Business Analysis Hipaa Medicare Visio Call Center Training Management Microsoft Excel Microsoft Office Program Management Team Leadership Project Management Strategic Planning Healthcare Change Management Microsoft Powerpoint Coaching Microsoft Word Software Documentation Cross Functional Team Leadership Microsoft Outlook Performance Management Sales Data Analysis Time Management