David A Woody

US Patent:

50017101, Mar 19, 1991

Filed:

Oct 24, 1989

Appl. No.:

7/426385

Inventors:

George W. Gawrys - Bridgewater
Dale G. Leasure - Toms River
Richard J. Nici - Tinton Falls NJ
Richard A. Oberman - Park Ridge IL
Henri Setton - Highland Park NJ
William T. Willcock - Rumson NJ
David L. Woody - Wheaton IL

Assignee:

AT&T Bell Laboratories - Murray Hill NJ

International Classification:

H04J 312

US Classification:

3701101

Abstract:

The present invention enables multi-windowing agent computer terminals, that answer a variety of, e. g. , telemarketing calls, to (i) receive call-related information from a communication system at an agent terminal for automatic display in a "telephony" window, and (ii) automatically send such information to a host computer system application software and retrieve caller desired information based on the calling or called number for display in a "host application" window without requiring a caller to provide verbal information. The present invention also enables an agent terminal to automatically transfer caller-related information from one window to another window via programmable function key commands which can be programmed by a user/system administrator regarding what information is to be copied and where and when to copy it. This allows the user/system administrator to program the system to (1) retrieve information using the received call-related data without routing caller data to the host computer application software prior to its delivery to the agent terminal, and (2) automatically transmit collected data to the host database at a call's conclusion.