May 2008 to 2000 Director of Customer Service and Partner SupportWest Coast Quartz
Jun 2005 to May 2008 Director of Customer Accounts and Order FulfillmentTosoh America
Aug 2002 to Mar 2005 Sr Manager Business Development / Customer Service ManagerTosoh SET
Oct 2000 to Aug 2002 Customer Service ManagerTosoh SET
Sep 1998 to Oct 2000 Operations Manager
Education:
St. Mary's College of California Jan 2000 to Jan 2002 MBA in BusinessSan Jose State University Jan 1993 to Jan 1995 Bachelor of Arts, Business Marketing in Business Marketing
Skills:
Customer Relations, Customer Service, Customer Retention, Team Management, Project Management, Financial Analysis, Detailed Analysis, Start-ups, ISO standards, Procedure Creation, Cross-functional Team Leadership, Operations Management, ERP/CRM, Budget Management, Budget Analysis, MBA, Client / partner management, Operations and Finance experience, Process/procedure development and implementation, Project management, Cross company team management, Trend / data analysis, Production planning and prioritization, Contract / pricing strategy optimization