Curriculum Development • Continuous Improvement • New Hire Training • Instructor Led Training • Strategic Planning • Project Management • Knowledge Management • Knowledge Based Systems • Rightnow • Web Design • Product Launch • Microsoft Excel • Microsoft Word • Powerpoint • Visio • Outlook • Microsoft Office • Ms Project • Sharepoint • Customer Service • Team Oriented • Internet • Teaching • Business Travel • Academic Tutoring • 10 Key • Typing • Strategic Thinking • Goal Oriented • Multi Tasking • Leadership • Team Leadership • Business Process Improvement • Lectora • Call Centers • Process Improvement • Customer Satisfaction • Management • Training • Instructional Design • Employee Training • Articulate Suite • Project Delivery • Program Launch • Html Scripting • Addie • Oracle Applications • Kana • Content Writing • Adobe Acrobat • Adobe Connect • Learning Management Systems • E Learning • Articulate Storyline • Learning Management • Adult Learning Theory • Blended Learning • Job Aids • Educational Technology • Captivate • Ejira • Wiki Development • Gamification • Instructional Manuals • Instructional Systems Development • Content Management • Content Management Systems • Content Development • Leadership Development • Office 365 • Adobe Creative Suite • Change Management • Mobile Devices
Interests
Human Rights • Social Services • Children • Education
Asurion Mar 2014 - May 2015
Instructional Designer
Asurion Mar 2014 - May 2015
Senior Instructional Designer
Asurion May 1, 2004 - Mar 2014
Training and Development Specialist
Asurion May 2004 - Mar 2012
Project Specialist
Sprint Jan 2002 - Mar 2004
Customer Service Representative
Education:
Trevecca Nazarene University 2019 - 2020
Master of Science, Masters, Design
Tennessee State University 2002 - 2006
Bachelors, Bachelor of Arts, Special Education, Education, Teaching
Middle Tennessee State University (Mtsu) 1992 - 1994
Skills:
Curriculum Development Continuous Improvement New Hire Training Instructor Led Training Strategic Planning Project Management Knowledge Management Knowledge Based Systems Rightnow Web Design Product Launch Microsoft Excel Microsoft Word Powerpoint Visio Outlook Microsoft Office Ms Project Sharepoint Customer Service Team Oriented Internet Teaching Business Travel Academic Tutoring 10 Key Typing Strategic Thinking Goal Oriented Multi Tasking Leadership Team Leadership Business Process Improvement Lectora Call Centers Process Improvement Customer Satisfaction Management Training Instructional Design Employee Training Articulate Suite Project Delivery Program Launch Html Scripting Addie Oracle Applications Kana Content Writing Adobe Acrobat Adobe Connect Learning Management Systems E Learning Articulate Storyline Learning Management Adult Learning Theory Blended Learning Job Aids Educational Technology Captivate Ejira Wiki Development Gamification Instructional Manuals Instructional Systems Development Content Management Content Management Systems Content Development Leadership Development Office 365 Adobe Creative Suite Change Management Mobile Devices