Fairview Health Services Jun 2014 - Mar 2018
Director Customer Service Center and Patient Accounts
Fairview Health Services Jun 2014 - Mar 2018
System Director Revenue Integrity
Best Buy 2012 - 2014
Senior Manager Premium Brands
Best Buy 2010 - 2012
Senior Manager Global Insights and Reporting Enterprise Customer Care Center of Expertise
Best Buy 2009 - 2010
Senior Manager Contact Center
Education:
University of Minnesota
Bachelors, Business Administration, Finance
Skills:
Customer Experience Customer Satisfaction Cross Functional Team Leadership Retail Customer Service Management Team Building Process Improvement Team Leadership Coaching Call Centers Training Crm Change Management Vendor Management Inventory Management Sales People Development Customer Retention Operations Management Forecasting Multi Channel Retail Performance Management Enterprise Software P&L Management Profit Contact Center Strategy Contact Center Optimization Analysis Telecommunications Employee Training Business Strategy Budgeting Mentoring Organizational Structure Revenue Cycle Healthcare Self Pay A/R Collections Public Speaking Epic Resolute Professional Billing
Waltoffer Avenue Elementary School Bellmore NY 1964-1968
Community:
Judi Hanley, Briggs Latham, Joseph Ambrose, Susan Hayes, Joel Safir, Alice Hoffer, Dave Kornfeld, Patricia Brett, Ted Goodman, Deborah Abbondola, Susan Satloff, Jim Maus
Howell Valley Elementary School West Plains MO 1980-1992, Liberty High School Mountain View MO 1992-1996
Community:
Sheila Keopke, Melissa Foster, Bobby Barrett, Matt Yeager, Jaci Hinshaw, Dennis Schweiger, Ethan Pike, Sabria Knepper, Jason Jason, Amee Bridges, Vanessa Jackson