Nov 2007 to Present Business Contact Center LeadACS/StarTek T-Mobile San Antonio, TX May 2006 to Nov 2007 Call Center Training Technical Support ManagerACS/StarTek T-Mobile
May 2006 to Jul 2007 Call Center Operations ManagerUnitedHealth Group San Antonio, TX Sep 2001 to Apr 2006 Call Center SupervisorQWEST Communications San Antonio, TX Nov 1997 to Apr 2001 Sales ManagerQWEST Communications
Nov 1997 to Sep 2000 Customer Care ManagerUSAA Federal Savings Bank San Antonio, TX Jul 1994 to Aug 1997 Credit Card SpecialistAT&T Communications San Antonio, TX Dec 1987 to Jun 1993 Customer Care ManagerAT&T Communications
Dec 1990 to Jul 1991 TrainerAT&T Communications
Jun 1990 to Dec 1990 Call Center Support ManagerAT&T Communications
Mar 1988 to Jun 1990 Quality AnalystAT&T Communications
Dec 1987 to Mar 1988 Customer Service Representative
Sep 2011 to Present Personal AssistantCaliber Collision Centers Austin, TX May 2011 to Jul 2011 Data EntryRandstad Staffing Clarksville, TN Nov 2010 to Feb 2011 ReceptionistEmployee Solutions Austin, TX Dec 2009 to Apr 2010 Administrative AssistantSuperior Medical Supply Inc Clarksville, TN Jun 2007 to Nov 2009 Commodity Manager / APAmerican Administrative Group San Antonio, TX Oct 2006 to May 2007 Administrative AssistantKMB San Antonio, TX Jun 2006 to Sep 2006 Medical Office Specialist
Education:
University of Incarnate Word San Antonio, TX Jan 2011 to Jan 2013 BA in Business AdministrationAustin Peay State University Jan 2010 to Jan 2011 BA in Business ManagementSan Antonio College of Medical and Dental Assistants Sep 2005 to 2006 Medical Office Specialist Program