Debbie C Mccollum

US Patent:

20070124155, May 31, 2007

Filed:

Nov 30, 2005

Appl. No.:

11/290348

Inventors:

Jeff White - Kennesaw GA, US
Debbie McCollum - Vestavia Hills AL, US
William Fagan - Trussville AL, US

International Classification:

G06Q 99/00

US Classification:

705001000

Abstract:

Methods, systems, and computer program products consolidate and manage maintenance services for hardware devices and their associated operating system. A method involves categorizing each hardware device into one of a plurality of device categories, establishing support levels where each support level defines service response criteria, and pricing services based on the support level and/or the device category to which a hardware device is assigned. The method also involves receiving a problem resolution request associated with a hardware device and generating problem case data associated with the problem resolution request and dispatching the problem case data to a single primary service provider regardless of which hardware device is associated with the request.