Ancero
Service Manager
Valpak Mar 2004 - Nov 2011
Office Manager
Auto Trader Magazine 1998 - 2004
Outside Sales Representative
Skills:
Cloud Computing Managed Services Sales Management Telecommunications Disaster Recovery Professional Services New Business Development Voip Lead Generation Virtualization Leadership Advertising Solution Selling Sales Management Salesforce.com Sales Process Direct Marketing Selling Strategic Partnerships Email Marketing B2B Wireless Direct Sales Business Development Marketing Communications Networking Customer Retention Cold Calling Sales Operations Online Advertising Voice Over Ip Direct Mail Advertising Sales Customer Satisfaction Crm Vendor Management Retail Technology Call Centers Team Leadership Customer Relationship Management Marketing Wireless Technologies
Quench Usa, Inc.
Vice President, Customer Care and Operations
Emcor Facilities Services May 1, 2015 - Jan 2017
Senior Category Manager
Emcor Facilities Services Mar 2012 - May 2015
Director, Service Delivery
Amerisourcebergen Nov 2010 - Feb 2012
Director, Associate Services
Iron Mountain Apr 2008 - Oct 2010
Vice President, Customer Service - North America
Education:
Immaculata University 1978 - 2014
Masters, Master of Arts, Organizational Leadership
Immaculata University 2011 - 2013
Masters, Master of Arts, Leadership
Ramapo College of New Jersey 1981 - 1987
Bachelors, Bachelor of Science, Marketing
Skills:
Performance Management Call Center Metrics Analysis Problem Solving Process Improvement Root Cause Analysis Team Building Vendor Management Account Management Organizational Change Change Management Mergers and Acquisitions Call Centers Management Analysis Software Documentation Training Crm Leadership Program Management Customer Satisfaction Project Management Recruiting Enterprise Software Project Planning Saas Business Process Improvement Customer Relationship Management Software As A Service Contact Centers Customer Service
Debbie Romano (1998-1999), Kyle Herstad (2002-2004), April Nelson (2003-2004), Jody Gress (1981-1982), Kathy Mccormick (1976-1980), Chad Renander (1983-1984)