Aetna
Head, Internal Data Entry and Intake and Print Operations
Sprint Jul 2001 - Jul 2003
Director, Customer Transaction Solutions
Aetna Feb 2000 - Jul 2001
Head, National Customer Operations Chief of Staff
Citi Jun 1990 - Feb 2000
Manager
Us Navy Jun 1981 - Jun 1990
Supervisory Budget Analyst
Education:
University of La Verne 1981 - 1985
Bachelors, Bachelor of Science, Business Management, Business
Skills:
Vendor Management Strategic Planning Operations Management Outsourcing Change Management Problem Solving Inventory Management Process Improvement Process Engineering Business Analysis Coaching Rfp Contract Negotiations Vendor Relations Budgeting Negotiation Business Process Improvement Mentoring Contract Negotiation Excel Cross Functional Team Leadership Financial Analysis Contract Management Pricing Business Strategy Microsoft Office Project Management Budgets Software Documentation Customer Satisfaction Training Procurement Call Centers Management Project Portfolio Management Continuous Improvement Integration Risk Management Customer Service Team Building Six Sigma Performance Management Microsoft Excel Auditing Leadership Program Management Strategy Team Leadership