Wells Fargo /Adecco Milwaukee, WI Jul 2014 to Feb 2015 Mortgage Servicing Specialist I - Inbound Call CenterFIS GLOBAL Milwaukee, WI Jul 2012 to Nov 2013 Customer Service RepresentativeTime Warner Cable Milwaukee, WI Jan 2006 to Oct 2011 Customer Service /Retail Representative
Education:
Milwaukee Area Technical College Milwaukee, WI Mar 2004 Certificate in Office ManagementBusinesses and Banking Institute Milwaukee, WI Apr 1998 Certificate
RIM Specialist / RIM ConsultantHuron Consulting Group
Mar 2006 to Aug 2011 Records Management ConsultantKPMG
Nov 2004 to Feb 2006 RIM Consultant-Risk Advisory ServicesAT&T (formerly SBC Communications)
Apr 1997 to Nov 2004 Director-Records & Information ManagementIn-Bev (formerly Anheuser-Busch Companies, Inc.)
Oct 1989 to Apr 1997 Sr. Records & Information AnalystUS Department of Defense
1982 to 1988 Management Analyst Records Management
Education:
National-Louis University Jan 1999 to Jan 2001 BS in Management
Skills:
Certified Records Manager and Electronic Records Management Master. Records & Information Management program development, retention schedule development/research (domestic/global), RIM change management (communications/training), RIM program assessment/strategy development, data mapping, RIM policy and procedure development. Electronic Records Management including vendor selection, technology training, and E-Record policy development.